Credit Card Customer Care

The credit card customer care department offers a lot of services like:

1. Toll-free telephone numbers. These can be used for all for debit cards and credit cards blocking or/and hot listing.
2. Web support through forms on the bank net banking platform
3. Live chat online through net banking and mobile banking
4. Customer support through email
5. SMS support
6. Grievance redressal desks
7. City-wise call centers
8. You have toll-free telephone numbers for general queries and concerns
9. Customer support officers of bank branches

Credit cards make payments easy for all expenses online and offline while offering various benefits

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FAQs on Credit Card Customer Care

• What do I do if my credit card has been lost/stolen?

  If your credit card has been lost, you should contact the bank's customer care department and hotlist or block your credit card.

• For how many hours is the toll-free number of bank operative?

  In almost all cases, the toll-free numbers are available for 24x7. A few customer service desks can have specific times. You can check the bank website to know more.

• Am I allowed to order a cheque book without having to physically go to the bank?

  Yes, you can order a cheque book by raising a service request on the website of the bank. You can reach the customer service desk through the toll-free numbers also and order a cheque book.

• What will happen if my queries have not been addressed by the customer care numbers?

  Every bank will have a grievance redressal desk. Here, you can contact the desk in case your queries have been unanswered. You can also write to a representative at grievance redressal desk.

• How can I check the balance of my bank account online?

  You can check your bank account balance through the bank's mobile app or net banking portal.